Privacy Policy

Last updated: March 19, 2026

1. Who We Are

ToteRental.ca is a moving tote rental service operated in Guelph, Ontario, Canada. We serve customers across Guelph, Kitchener, Waterloo, Cambridge, and surrounding areas.

If you have any questions about this policy or your personal information, contact us at:

• Email: hello@toterental.ca
• Phone: +1 (226) 979-0248
• Address: 5 Edinburgh Rd S, Guelph, ON N1H 5N8

2. Information We Collect

We only collect information that is necessary to fulfill your rental order and provide customer support. This may include:

• Contact information: your name, phone number, and email address
• Delivery information: your pickup and drop-off address
• Booking details: your move date, package selection, and rental duration
• Payment information: transaction records for e-Transfer, credit/debit card, or cash payments. We do not store full card numbers — payment processing is handled by our secure third-party payment provider.
• Communications: emails, text messages, or form submissions you send us

We do not collect sensitive personal information such as government ID numbers, health information, or financial account credentials.

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your tote rental booking
• Schedule delivery and pickup of equipment
• Communicate with you about your order
• Process payments and issue receipts
• Respond to your questions and customer service requests
• Send you booking confirmations and reminders
• Improve our service based on customer feedback

We will only send you marketing emails if you have opted in, and you can unsubscribe at any time.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We use trusted third-party tools (such as booking software, email platforms, and payment processors) that process data on our behalf and are contractually required to keep it secure.
• Legal obligations: If required by law, a court order, or government authority, we may be required to disclose your information.
• Business transfers: In the unlikely event of a sale or transfer of our business, your information may be transferred to the new owner, who would be bound by this policy.

5. How Long We Keep Your Information

We retain your personal information for as long as is necessary to fulfill the purposes described in this policy, or as required by Canadian law (typically up to 7 years for financial records). Once no longer needed, we securely delete or anonymize your data.

6. How We Protect Your Information

We take reasonable technical and organizational steps to protect your personal information from unauthorized access, loss, or misuse. Our website uses HTTPS encryption. Access to customer data is limited to personnel who need it to provide our services.

No method of transmission over the internet is 100% secure. If you have concerns about transmitting sensitive information, please contact us directly by phone.

7. Cookies and Website Analytics

Our website may use cookies or analytics tools (such as Google Analytics) to understand how visitors use our site. This data is aggregated and anonymous — it does not identify you personally. You can disable cookies in your browser settings at any time.

8. Your Rights Under PIPEDA

As a Canadian resident, you have the right to:

• Know what personal information we hold about you
• Request access to your personal information
• Request corrections to inaccurate information
• Withdraw consent for use of your information (subject to legal obligations)
• Lodge a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca

To make a request, email us at hello@toterental.ca with the subject line "Privacy Request." We will respond within 30 days.

9. Children's Privacy

Our services are not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects when the policy was last revised. We encourage you to review this page periodically. Continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please reach out:

• Email: hello@toterental.ca
• Phone: +1 (226) 979-0248
• Address: 5 Edinburgh Rd S, Guelph, ON N1H 5N8